Knowledge Management Today

Efficient and effective delivery and use of knowledge increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital. In simple terms, good knowledge management promotes better business performance.

This course presents knowledge and knowledge management in context of business need and value by relating knowledge management directly to work performed.  It provides participants the basic tools necessary to assess and plan for a knowledge management capability in an enterprise.  The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users.